Welcome to Highcliffe House - Terms & Conditions

Important Information

Your reservation is made with Michael and Karen Orchard trading as Highcliffe House and represents a legally binding contract between us.

We require a valid credit/debit card to secure the booking. A minimum of 14 days notice of cancellation or amendment of any reservation is required to avoid a charge of 50% of the total as detailed in your confirmation.

Cancellation within 5 days of the booking or in the event of non arrival may be charged in part or 100% of the value at the discretion of the proprietors. We will however make every endeavour to re-let the room.

If the room is re-let to the full value of the cancelled booking there will be no further charge. In order to avoid this undesirable situation we would strongly advise you to arrange holiday insurance cover.

We regret that in the event of an early departure there can be no credit for room nights or meals not taken during your stay.

By entering into this contract you are authorising us to make the above charges as detailed above to the card without any additional consent being required.

Deposits and Payments

A non-refundable deposit of the equivalent of one night’s stay is required to secure the booking. Payment can be made by credit/debit card over the telephone or online.

Whilst we endeavour to supply your first choice of room we reserve the right to change the accommodation to at least an equal or better room when necessary. There will be no extra charge in the event of an upgrade.

VAT is charged at the current rate.

Arrival and Departure

Rooms will be ready for occupancy at 3pm on the day of your arrival (earlier by arrangement) this allows you a little extra time before departure where we would ask that you vacate your room by 11.00am. It would be helpful if you could please let us know if you are likely to arrive after 6pm.

May we remind you that Highcliffe House is a completely Non-Smoking establishment and failure to comply with this will incur cleaning and extra room night charges whilst the room is out of service.

Highcliffe House is exclusively for adults and we are sorry, we do not have facilities for guest’s pets.

Thank you for your cooperation.